FAQs

Where does my order ship from?
 
 
 
 
 

 

 

When will my order ship, and how long will it take?
 
 
 
 
 

 

 

Do you ship to places out of the domestic USA?
 
 
 
How much is it to ship my products in the domestic USA?​​​​​​​​​
 
 
 
 
 
 
 

 

How can I cancel or change
an order?
 
 

 

 

What is your return policy?
 
 

 

 

 

 

When will I get my replacement products or get a credit on my card?

All orders are shipped from our fulfillment center in Southern California. Orders will be shipped via UPS Monday through Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two (2) business days.  Two-Day Shipping is available – $25 will be added to orders that are to be expedited. Two-Day Delivery orders must be placed by 12 p.m. Pacific Standard Time (PST) Monday through Friday to be shipped that same day.  m. greengrass will only ship to residential or business addresses.

 

Most orders are processed wtihin 2-3 business days too process after it is placed (not including weekends). Occasionally, due to high order volume or backorders, this is not always possible.  If shipped UPS Ground, packages should be received within 5-7 working days depending on geography.  

Western States: 1-2 working days

Midwest:  2-3 working days

Central, Eastern States and New England:  5 to 7 working days

AK and HI:  Alaska and Hawaii:  Shipping rates for orders going to Alaska and Hawaii are double that of the rates for the Continental U.S. for standard ground shipping.  Please call for expedited shipping rates out of the continental US.

International Orders and U.S. Territories:  m. greengrass  products can be shipped to International and US Territories. All logistics and freight costs will be handled by the purchasing party.

 

Order Subtotal                                 

$0 to $75:  FREE SHIPPING

$75 and up:  CHARGE IS BASED UPON WEIGHT

International orders are charged based upon weight and location

Occasionally we may be temporarily out-of-stock of an item shown on our website. If we are out of stock on any items on your order, we will contact you within the first business day of receiving your order.  We will not charge you until that product has shipped.  Due to the nature of our products, we try to limit the shipping time spent in warmer climates. m. greengrass, LLC reserves the right to delay shipping without notice.

We process orders quickly, but we will do our best to accomodate any changes to your order.  The best way to change or cancel an order is to call us at 1-800-980-1688 Monday-Friday 8 am to 5 pm PST or email us cs@mgreengrass.com before 11 a.m. on the business day following the day your order was placed.  If your order has not yet shipped, we will cancel the order for you.  If you would like to cancel an order after it has shipped, please refer to our Return Policy below.

Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact our customer care department at cs@mgreengrass.com within seven (3) days of receiving your purchase. Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items damaged during shipping.  Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.

For items purchased from a retail venue other that mgreengrass.com, please contact the store-of-purchase for their return policy.

Package the products (in original m. greengrass packaging, if possible) along with a copy of the original invoice and note whether you would like a credit or exchange. Please ship the package via an insured courier (UPS, Fedex, USPS Parcel Post) and keep your shipment receipt in case the package is damaged or lost in transit. m. greengrass cannot guarantee credit for your return without confirmation of delivery to us.

 

Return label should read:

 

m. greengrass

2711 N. Sepulveda Blvd. #121

Manhattan Beach, CA 90266

If you are returning products, a refund will be applied to your card within 2 business days of receipt of the returned goods - however, it can take up to 5 business days for the credit to appear on your statement.  Replacement product will be sent within 2 business days of the receipt of the product that was returned.